Shipping and returns
Order processing
We process confirmed orders within 2 business days. Processing time is separate from transit time. Contact us before ordering if your pet needs a product by a specific date.
Shipping to the United States
Orders ship from China. Shipping to the United States is free. Transit time varies; contact us if you need a product by a specific date.
Product handling
Storage and handling requirements depend on the exact product label.
Requesting a return
Contact support@vetrarecare.com within 14 days of delivery to request a return. Include your order number, product name and the reason for the request. Keep the item unused in its original packaging and wait for return instructions before sending it back.
Damaged or incorrect items
Check your order when it arrives. If an item is damaged, altered or different from what you ordered, contact us with the order details and photos. Do not use an item that appears unsafe.